We will offer returns for most items within 30 days of receipt of shipment. A Return Request Form must be submitted and dated within 30 days
of the date the product was delivered to the ship to address. Requirements for a full refund include:
Item must be in new condition.
- Item must be returned with all original packaging and accessories.
- Return shipping is prepaid by customer unless item arrived incorrect, damaged, or otherwise incorrect due to our error.
- Item must be received within 14 days of the date a return approval notice has been issued.
- NOTE: Returns are not accepted on any special order, built to order, or custom items.
Items must be within the timeframe indicated above and fulfill those 2 requirements to qualify for a return.
General - Cancellations, Shipping Damage, Missing Packages, Shipment Refusals:
Orders that you submit online that are processed and shipped out may not be cancelled, and you may need to wait until you receive the merchandise in order to return it. Claims of shipment damage, incorrect/missing items, or non-receipt of goods must be made within seven (7) days. Customer is responsible for all costs associated with refused shipments including carrier fees, freight to the customer, and return freight. We reserve the right to refuse returns that are sent COD, without a return authorization, show signs of undisclosed installation/use, has missing parts/packaging, missing proof of purchase, or have SKU numbers that do not match our records. If you do not comply with any of the above conditions, We reserve the right to refuse the return/exchange, or to impose different or additional conditions.
Must Be Returned to the Follow Address
Marine Depot Direct
Returns Department
14716 Central Ave
Chino CA 91710
Partial Refunds or Restocking Fees
| Item | Refund |
|---|---|
| Items in original condition past the return window* | 80% of the item price |
| Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amazon.com or seller error | Up to 50% of the item price |
| Products are non usable | 0% of the item price |
*For most items, the return window is 30 days after delivery.
How Refunds Are Issued
If you're receiving a refund after we have received your item, it may take an additional three to five business days to process your return fully and issue your refund.
Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution. See the following table for more details.
| Refund Method | Refund Time (After Refund Is Processed) |
|---|---|
| Credit card | Three to five business days |
| Debit card | Up to 10 business days |
| Checking account | Up to 10 business days |
| SNAP EBT card | Within 24 hours |
| Gift Card balance | Two to three hours |
| Prepaid credit card | Up to 30 days |