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Privacy Policy

Privacy Policy

Last updated: May 16, 2026

Marine Depot, doing business as Marine Depot Direct (“Marine Depot Direct,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit MarineDepotDirect.com (the “Site”), place an order, contact us, or otherwise interact with us. By using the Site, you agree to the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to personal information we collect through the Site, by email or phone, through customer service interactions, through business inquiries, and through marketing and advertising activities related to our products and services. It does not apply to third-party websites, manufacturers, or services linked from the Site, which have their own privacy practices.

2. Information We Collect

Information you provide directly. We collect personal information you give us when you:

  • Create or update an account (name, email address, password, billing and shipping addresses, phone number)
  • Place an order (order details, billing and shipping information, payment information processed by our payment provider, gift recipient details if applicable)
  • Contact customer service by email, phone, web form, or chat (your name, contact information, order details, and the contents of your communications)
  • Submit a business or wholesale inquiry (company name, role, contact information, business needs)
  • Subscribe to our email or text-message marketing
  • Post a product review, comment, or other user-submitted content
  • Participate in a promotion, survey, sweepstakes, or contest

Information collected automatically. When you visit the Site, we and our service providers automatically collect:

  • Device and browser information (device type, operating system, browser type and version, screen size, language settings)
  • IP address and approximate location derived from it
  • Pages viewed, products viewed, search terms used, items added to cart, and other interactions with the Site
  • Referral source (the URL or campaign that brought you to the Site)
  • Date and time of visits, clickstream data, and similar usage information
  • Information collected through cookies, pixels, tags, software development kits, and similar tracking technologies

Information from third parties. We may receive information about you from advertising networks, analytics providers, social media platforms (if you interact with our content there), shipping carriers, payment processors, and fraud-prevention services.

3. How We Use Personal Information

We use personal information to:

  • Process, fulfill, and ship orders, including handling returns, exchanges, refunds, and warranty claims
  • Provide customer service and respond to questions or requests
  • Create, manage, and secure your account
  • Send transactional communications (order confirmations, shipping notices, return updates, service notices)
  • Send marketing and promotional emails or text messages where you have opted in or where otherwise permitted by law
  • Personalize your experience on the Site, including product recommendations
  • Conduct analytics, measure advertising performance, and improve the Site, our products, and our marketing
  • Serve advertising, including cross-context behavioral advertising on third-party platforms
  • Prevent fraud, secure the Site, and protect our rights and the rights of others
  • Comply with legal, tax, accounting, and regulatory obligations
  • Carry out other business operations, including planning, auditing, and corporate transactions

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, analyze usage, and deliver advertising. These technologies fall into the following general categories:

  • Essential cookies — required for core Site functions such as account login, cart, checkout, and security. Disabling these may prevent the Site from working properly.
  • Analytics cookies — help us understand how visitors use the Site, measure traffic, and improve performance and content.
  • Advertising and remarketing technologies — used by us and our advertising partners to deliver ads about our products on other sites and platforms, measure ad performance, and limit how often you see a given ad.

You can manage cookies through your browser settings, including blocking or deleting cookies. Most browsers also let you set preferences for first-party and third-party cookies. Disabling certain cookies may affect Site functionality. Where required by applicable law, we provide a cookie consent or preference tool on the Site.

5. How We Share Information

We share personal information with the following categories of recipients:

  • Service providers that support our business, including our ecommerce platform, hosting providers, payment processors, shipping carriers, freight brokers, tax calculation providers, customer support and helpdesk tools, email and SMS marketing providers, analytics providers, advertising networks, fraud-prevention services, and IT and security providers.
  • Advertising partners that help us deliver and measure advertising. Depending on the technologies used, this may include sharing of personal information for cross-context behavioral advertising as defined under applicable state privacy laws.
  • Manufacturers and business partners when needed to fulfill an order, support a warranty claim, or respond to a customer request.
  • Affiliated companies under common ownership or control, including for shared back-office, customer service, and operational functions.
  • Legal and regulatory recipients when required by law, subpoena, court order, or government request; to enforce our Terms of Service or other agreements; or to protect the rights, property, or safety of Marine Depot Direct, our customers, or others.
  • Successors in a business transaction such as a merger, acquisition, financing, reorganization, asset sale, or bankruptcy. Personal information may be transferred as part of those transactions.

We do not sell personal information for monetary payment. Some of our advertising and analytics practices may, however, qualify as a “sale” or “sharing” of personal information as those terms are defined under certain state privacy laws. See Section 11 below for your rights.

6. Payment Information

When you place an order, payment card details are submitted directly to our payment processor through secure, encrypted connections. We do not store full payment card numbers or CVV codes on our servers. We may retain limited payment-related information such as transaction amount, payment method type, last four digits of the card, billing zip code, transaction ID, and authorization status for order processing, fraud prevention, accounting, and tax purposes.

7. Email and Marketing Communications

Transactional emails. We send order confirmations, shipping notifications, return updates, account notices, and similar service messages. These are necessary for your account and orders and are not subject to opt-out.

Promotional emails. If you sign up for marketing emails or otherwise consent to receive them, we may send product announcements, promotions, and similar messages. You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by contacting us at [email protected].

Text message marketing. If you opt in to receive text messages from us, message and data rates may apply, message frequency varies, and consent is not a condition of purchase. You can opt out at any time by replying STOP to any marketing text or by contacting us. Reply HELP for support.

8. Data Retention

We retain personal information for as long as is reasonably necessary to provide our services, fulfill orders, support warranty and return claims, maintain account records, prevent fraud, resolve disputes, enforce our agreements, and comply with our legal, tax, accounting, and regulatory obligations. Retention periods vary by data type and purpose. When personal information is no longer needed, we will delete, anonymize, or securely archive it.

9. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption of payment data in transit, access controls, secure hosting, and ongoing security monitoring. No system is fully secure, however, and we cannot guarantee the security of any information you transmit to us or store on the Site.

10. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected personal information from a child under 13, please contact us at [email protected] and we will take appropriate steps to delete it.

11. Your State Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information under applicable state privacy laws. These rights may include:

  • Right to know / access — the right to request the categories and specific pieces of personal information we have collected about you, the sources, the purposes for collection, and the categories of recipients with whom we have shared it.
  • Right to delete — the right to request that we delete personal information we have collected from you, subject to certain exceptions.
  • Right to correct — the right to request that we correct inaccurate personal information we maintain about you.
  • Right to portability — the right to receive a copy of certain personal information in a portable, machine-readable format.
  • Right to opt out of sale or sharing of personal information, including for cross-context behavioral advertising.
  • Right to opt out of targeted advertising.
  • Right to limit use of sensitive personal information where applicable.
  • Right to non-discrimination for exercising your privacy rights.

To submit a privacy rights request, email us at [email protected] with the subject line “Privacy Rights Request” and a description of the right you want to exercise. We will verify your request and respond within the time required by applicable law (typically 45 days, with a possible extension where permitted). We may need to ask you for information to verify your identity before fulfilling your request. You may also designate an authorized agent to submit a request on your behalf, subject to verification.

12. California Privacy Notice

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with the privacy rights described in Section 11 above.

Categories of personal information collected in the prior 12 months. We have collected the following categories of personal information, as defined by the CCPA:

  • Identifiers (name, email, postal address, phone number, IP address, account ID)
  • Customer records (billing and shipping information, account credentials)
  • Commercial information (purchase history, products viewed or considered)
  • Internet or other electronic network activity (browsing and interaction data on the Site)
  • Geolocation data (general location derived from IP address)
  • Professional or employment-related information (provided in business or wholesale inquiries)
  • Inferences drawn from the above categories (such as product preferences)
  • Sensitive personal information limited to account login credentials. We do not use sensitive personal information for purposes that would trigger a right to limit use beyond what is permitted without a separate opt-out under the CPRA.

Sources, purposes, and recipients. The sources, business purposes for collection, and categories of recipients are described in Sections 2, 3, and 5 of this Privacy Policy.

Sale or sharing of personal information. We do not sell personal information for monetary consideration. We may “share” personal information for cross-context behavioral advertising as defined under the CPRA, including identifiers, internet activity, commercial information, and inferences. You have the right to opt out of this sharing using the “Do Not Sell or Share My Personal Information” link in our Site footer or by submitting a request as described in Section 11.

Shine the Light. Under California Civil Code Section 1798.83, California residents may request information about our disclosure of personal information to third parties for those third parties’ direct marketing purposes. To make such a request, contact us at [email protected].

Minors. If you are a California resident under 18 and have a registered account, you may request removal of content you have publicly posted on the Site by contacting us at [email protected].

13. Do Not Sell or Share My Personal Information

To opt out of the “sale” or “sharing” of your personal information as defined under applicable state privacy laws, including cross-context behavioral advertising, visit our “Do Not Sell or Share My Personal Information” page or email [email protected] with the subject line “Do Not Sell or Share.” We will also honor Global Privacy Control (GPC) signals where required by law.

14. International Visitors

The Site is operated from the United States. If you access the Site from outside the United States, your personal information will be transferred to, stored, and processed in the United States, which may have different data protection laws than your country. By using the Site, you consent to this transfer.

15. Third-Party Links

The Site may link to third-party websites, manufacturer pages, payment processors, freight carriers, social media platforms, and other services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information to them.

16. Do Not Track

Some browsers transmit “Do Not Track” signals. Because there is no industry consensus on how to interpret these signals, we do not currently respond to them other than as required by applicable law. We do honor Global Privacy Control (GPC) signals where required.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. If we make material changes, we will provide additional notice, such as a notice on the Site or an email to registered customers, as required by law. Please review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or to submit a privacy rights request, contact us at:

Marine Depot (d/b/a Marine Depot Direct)
Attn: Privacy
14716 Central Avenue
Chino, California 91710
Email: [email protected]
Website: https://www.marinedepotdirect.com